ServiceNow Platform & Access Management Administrator

Role Summary We are seeking a ServiceNow Platform & Access Management Administrator responsible for day-to-day platform administration, user access governance, platform operations, security compliance, and support activities. The candidate will play a critical role in ensuring platform availability, access controls, audit compliance, and operational excellence across the ServiceNow ecosystem. Experience 6–8 years of overall IT experience 4+ years of ServiceNow Administration experience Experience supporting enterprise-scale ServiceNow environments Location – India Number of Requirement - 1

Key Responsibilities

Platform Administration Manage ServiceNow platform administration activities. Configure users, groups, roles, ACLs, and delegated administration. Maintain system properties, update sets, plugins, and platform configurations. Support platform upgrades and patch management activities. Access Management Manage user provisioning and de-provisioning activities. Perform role-based access control reviews. Conduct periodic access certification and audit activities. Ensure compliance with security and governance standards. Coordinate with Identity & Access Management teams. Platform Operations Monitor platform health and performance. Support incident, problem, and change management processes. Coordinate platform maintenance activities. Support integrations and MID Server administration. Governance & Compliance Participate in SOX, internal audit, and compliance reviews. Maintain operational documentation and SOPs. Support security assessments and remediation activities. Stakeholder Management Collaborate with business users, developers, architects, and security teams. Support user onboarding and access requests.

Requirements

Mandatory Skills ServiceNow ServiceNow Administration User & Role Management ACL Configuration Update Sets Scheduled Jobs Instance Management Service Catalog Administration Flow Designer (basic understanding) Operations Incident Management Change Management Problem Management Platform Monitoring Access Governance Security RBAC Segregation of Duties Identity Management Concepts Audit Compliance

Preferred Skills

ITSM ITOM Foundation IntegrationHub MID Server Administration LDAP / Azure AD Integration SSO / MFA Configuration

Certifications

Mandatory: ServiceNow CSA

Preferred

CIS-ITSM ITIL Foundation